GPSK Capital Pvt Ltd
Official Regulatory Disclosures, Key Personnel Details, and Investor Grievance Redressal Mechanisms.
Key Managerial Personnel
Mr. Shrikant Mantri
Managing Director
Mr. Prashant Kumar Mantri
Director and Compliance Officer
Procedure to Open an Account
FILL UP THE COMPLETE ACCOUNT OPENING FORM.
SUBMIT THE NECESSSARY KYC DOCUMENTS AND ALONG WITH APPLICATION FORM.
IN-PERSON VERFICATION OF CLIENT.
CHECK & UPLOAD OF DATA WITH KRA AND CKYC.
AFTER APPROVAL OF KRA.
UCC IS UPLOADED IN EXCHANGE FOR ACTIVATION OF CLIENT ACCOUNT.
AFTER APPROVAL FROM EXCHNAGE YOUR ACCOUNT IS OPEN FOR TRADE.
GPSK CAPITAL PVT LTD INVESTOR GRIEVANCE REDRESSAL MECHANISM
OBJECTIVE
This Mechanism has been drafted and framed to provide client satisfaction at topmost level. This Mechanism is in compliance with the Master Direction on Fair Practices Code and the Ombudsman Scheme for Stock Broker issued by SEBI from time to time.
It is our constant endeavour to put our Client's interest first and provide them with best capital market services.
It is essential that the grievances of the Client are given due importance and quick action is taken to resolve the same. To provide efficient and enhanced services to the client, GPSK Capital Pvt Ltd has a Mechanism in place to address the grievances of its Clients relating to any Business or Service related issues made directly or through the Regulatory Authorities /Other Authorities through arbitration etc.
INVESTOR GRIEVANCE REDRESSAL MECHANISM
The following process and guidelines are laid by GPSK Capital Pvt Ltd for responsible handling of all the complaints and for ensuring efficient and effective grievance redressal.
GPSK Capital Pvt Ltd will receive Client Complaint :
- Directly through Client
- Through Regulatory Authorities, Advocates, Consumer Forums
Available Modes:
Any person who has a grievance against the Company on any one or more of the grounds may himself or through his authorised representative, may write to the Compliance Officer specifying the details of your concern, names of the official you were dealing with, and previous communications, if any you made with the concerned official or its team member.
Client complaint received directly in E-mail form at designated email id mentioned above are duly acknowledged by recording the details in our System and the sender is issued an ‘interaction ID’ as a confirmation of receipt of his specific complaint which can also be used for all correspondences thereon. This ‘interaction ID’ is informed to client with a return e-mail to the same email ID from where the complaint is received. The complaint is assigned to the Grievances Department which will resolve the same. The designated official shall ensure that the complaint is recorded in the CCR.
All the client communication will be done only through appropriate email id for Investor Grievance handling.
If any client sends a complaint through e-mail to any Employee they will forward such e-mail to cust.care@gpsk.in and the interaction ID is issued to the e- mail id of the client, from where the complaint was received.
ESCALATION MATRIX
Customer Care Department
In case of any grievance client may reach our Customer Care Department at:
E-mail: cust.care@gpsk.in
Phone: 033-22430486
Customer Care Head
If the client is not satisfied with the resolution provided by the Customer Care Executive the Client may approach the Customer Care Head:
Mr. Alok Mundra
E-mail: alok@gpsk.in
Phone: 9339747773
Compliance Officer
If the client is still dissatisfied, they may approach the Compliance officer for further resolutions.
Mr. Prashant Mantri (Compliance Officer)
E-mail: prashant@gpsk.in
Phone: 9830909166
Managing Director
If the Compliance Officer fails to resolve the client grievance, they may write to the Managing Director of the Organization
Mr. Shrikant Mantri
Email: shrikant@gpsk.in
Phone: 9831078590
External Redressal
If the investor grievance is not resolved by Stock Broker
The investor can approach Exchanges through -
The Investor can directly lodge the Complaints to SCORES portal if they feel aggrieved by an act of any Capital Market Intermediary through https://scores.sebi.gov.in/
The client needs to register himself on the SCORES portal using the above link, then he can lodge his complaint.
Steps to File a Complaint
Mandatory Details
- Name
- PAN
- Address
- Mobile Number
- Email ID
Benefits
- Effective Communication
- Speedy redressal of grievances
REVIEW/REVISION OF THE MECHANISM
If at any point a conflict of interpretation / information between the Mechanism and any regulations, rules, guidelines, notification, clarifications, circulars, master circulars/ directions issued by relevant authorities (“Regulatory Provisions”) arises, then interpretation of the Regulatory Provisions shall prevail.
In case of any amendment(s) and/or clarification(s) to the Regulatory Provisions, the Mechanism shall stand amended accordingly from the effective date specified as per the Regulatory Provisions. The Board reserve(s) the right to alter, modify, add, delete or amend any of the provisions of the Mechanism.
4. Details of Authorized Persons
List Of Authorised Persons (AP)
| Sr. No | Authorised Person's Name | Authorised Person Code (Exchange wise) | Constitution | Status (Approved / Cancelled) | Registered Address | Terminal Details (Exchange Wise) | ||||
|---|---|---|---|---|---|---|---|---|---|---|
| Add | City | State | Pin Code | Terminal Allotted (Y/N) | No. of Terminals | |||||
| 1 | NA | NA | NA | NA | NA | NA | NA | NA | NA | NA |
| 2 | ||||||||||
| 3 | ||||||||||
| 4 | ||||||||||
| 5 | ||||||||||
List of Authorised Persons (AP) Cancelled by Members on Account of Disciplinary Reasons
| Sr. No | Authorised Person's Name | Status (Approved / Cancelled) | Terminal Details (Exchange Wise) | |
|---|---|---|---|---|
| Date | Reason | |||
| 1 | NA | NA | NA | NA |
| 2 | ||||
| 3 | ||||
| 4 | ||||
Upstreaming Client Nodal Bank Account (USCNBA)
Investors are requested to note that GPSK Capital Pvt Ltd is permitted to receive funds from investors through designated bank accounts only. We are also required to disclose these client bank accounts to the Stock Exchange.
HDFC BANK Account Details
Investor Charter & Complaints
"Member has also included procedure for filing of complaints on SCORES and benefits of the same in the welcome kit given to investors at the time of registration".